FAQ

Prescriptions (Rx)

Yes, as long as it is a valid prescription, you can use it to purchase sunwear, just choose the ‘sunglasses’ option when selecting a lens. 

Yes, if you have a progressive prescription, you can select multifocal lenses on the lens selection page, and we will fit your lenses according to your progressive prescription. 

Yes, you can upload your prescription in ‘my prescription’, and we will read and record your prescription for you, so you don’t need to upload it a second time.

If you choose a lens that NextPair provides in its prescription package, it is the same price for any prescription. However, if you have a strong prescription or special requirements, and would like to upgrade to a tailor-made lens, we do provide tailor-made service for an additional fee. 

Lenses

We understand that your eyes need to adjust to different environments in different situations, so we provide optional upgrades for different needs throughout the day:

-         Digital protection

For those of you who just cannot live without your smartphone (count me in), or sit 8 hours in front of the PC every day, our digital protection lens is for you. This lens filters out the harmful blue light and radiation coming from digital screens, sooths digital eye strain, and protects your vision.

-         Light-adjusting

All glasses-wearers have been in this situation – it’s a sunny day and you walk outside, immediately blinded by the sun glare, and while your companions can just put on their sunglasses, you need to fiddle and change your prescription glasses into a pair of prescription sunwear. The hassle of two pairs can be eliminated with our light-adjusting lenses, which change in colour according to the strength of UV detected. Under strong sunlight, the lens will turn dark, and indoors, clear again.

-         Prescription sunwear

Who said sunwear was only for the non-vision-impared? With our prescription sun-lenses, you can easily and comfortably reduce sun glare when driving, or just a walk out on a sunny day, even enjoy those holidays on the beach.

Other preferences

-         Lens thickness - varies with refractive index. Our standard lenses are 1.60 polycarbonate, but we do offer higher index lenses, 1.67, options for users with a higher prescription. We recommend the 1.60 as a good value for quality for prescriptions under ±4.00D, and the 1.67 option for users who have a higher prescription, or those who simply want a thinner a lighter lens.

-         If you have a really high prescription of over ±7.00, and the 1.67 is still not light enough, feel free to contact our customer service, and they will be happy to discuss options that can be tailored to fit just your needs. 

For the same prescription, we offer a variety of lenses with different thicknesses. However, because the final thickness of the edged lens depends on your frame shape and pupillary distance, it is hard to say exactly how thin your lens would be. Nevertheless, it is certain to say that if all else is the same, a higher refractive index would give you a thinner lens.

Unfortunately, we currently only provide lenses fitted on a frame.

Blue Light Glasses

Blue light glasses are eyewear designed to filter out blue light, a type of light emitted by electronic devices such as smartphones, laptops, and televisions. Blue light has a shorter wavelength and higher energy than other colors of light, and it has been shown to disrupt sleep patterns and contribute to eye strain and headaches. Blue light glasses can help reduce these symptoms by blocking or filtering out a portion of the blue light you are exposed to while using electronic devices.

No, blue light glasses do not have to be yellow. They can come in a variety of colors and styles, including clear lenses. The important thing is that they are designed to block or filter out the blue light emitted by electronic devices, which can cause eye strain, headaches, and disrupt sleep patterns. Some glasses also have an amber-tinted lens, which can help to reduce glare and improve contrast, but it's not necessary.

Computer glasses, also known as blue light glasses, are designed to reduce the amount of blue light that your eyes are exposed to when using electronic devices such as computers, smartphones, and tablets. While they may help to reduce eye strain and fatigue when using these devices, they are not specifically designed for reading. If you are looking for glasses to help with reading, you may want to consider reading glasses or progressive lenses, which are designed to help with focusing on the close-up text.

It is not recommended to wear blue light glasses in the sun as they are designed to filter out the blue light emitted by electronic devices, not sunlight. Sunlight contains all colors of the visible spectrum, including blue light, but it also contains other important colors and UV rays that are needed for healthy vision and overall well-being. Wearing blue light glasses in the sun would block out some of the natural light that your eyes need to see properly, and may also block important UV rays that protect your eyes from sun damage.

Some research suggests that blue light glasses may help alleviate headaches and migraines caused by prolonged exposure to blue light from electronic devices. The glasses work by blocking or filtering out a portion of the blue light that is emitted by these devices, which can reduce the strain on the eyes and help to prevent headaches. However, it's important to note that more research is needed to fully understand the effects of blue light glasses on headaches, and the results may vary depending on the individual. If you are experiencing frequent headaches, it is best to consult with a healthcare professional to determine the cause and the best course of action.

Blue light glasses can help reduce the amount of blue light that reaches your eyes, which can help reduce symptoms of digital eye strain and improve sleep quality. However, it is important to note that these glasses may not completely eliminate all of the blue light that you are exposed to, especially if you spend a lot of time looking at screens. Additionally, not all blue light glasses are created equal, and the effectiveness of a particular pair may vary depending on the design and quality of the glasses.

PD Reader

While you can get your prescription easily from an eye test, 85% of US prescriptions are missing the pupillary distance (PD information). Therefore, this tool is designed to complement your prescription and allow you to measure your PD easily from the comfort of your couch.

Your pupillary distance is the distance between your left and right pupil. This information is crucial to fit your lens into your frame.

This tool is offered free of charge by Next Pair, just to make your life a bit easier. 

Usually 2-3 minutes, and that’s including watching our video guide.

You will need a smartphone or PC that has a front camera, and a standard size magnetic card. 

This tool has been clinically tested and proven to be as accurate as standard acceptable PD meters, within +/- 1mm.

This tool is designed for individuals aged 18 or over, who do not have eye conditions or illnesses.

This is an FDA listed Class 1 Exempt Medical Device, however this PD tool does not provide medical advice.

The range for this PD reader is 52mm to 75mm, which covers most adult PDs. If you fall out of this range, our results may not be accurate, however feel free to contact our customer service who will be happy to provide you with alternative methods to measure your PD.

Try the following:

-         Position your face 30-40 cm from the screen to work best

-         Keep your face parallel to the camera at eye level

-         Make sure your testing environment is well lit

-         Make your eyes clearly visible with no hair/hand/card obstruction

-         Hold your card at the top corner

-         Place your card sitting above your eyebrows, with the magnetic strip facing down

-         Make the magnetic strip clearly visible

-         Light coloured cards work best!

For desktop web, we support Safari, Chrome and Firefox. For mobile web, we support Safari and Chrome only.

Eyeglasses Frames

If your frames don’t sit on your face well, it may be that each frame needs minor adjusting. If you don’t like the style, you can easily exchange the design. Either the case, our customer service is happy to assist. 

If you are having difficulty deciding which types of frame is for you, try starting from finding the shape that most flatters your face shape.

Oval

An oval face is appropriately long and narrower at the forehead and jawline.

Recommendations: rectangle, square, browline, aviator.

Round

A round face is similar in width as it is in length, with no or little angular features.

Recommendations: rectangle, square, aviator.

Square

A square face typically has a broad forehead and jawline.

Recommendations: oval, browline, horn, aviator.

Diamond

A diamond face is wider at the cheekbones, with an angular jawline.

Recommendations: oval, round, horn, browline.

Pear

A pear face is broader at the jaw than at the forehead.

Recommendations: oval, aviator, browline, round.

Yes, simply choose ‘frame only’ when ordering, or 'non-prescription' for sunglasses to choose the originally fitted lenses.

The one you like the most usually suits you best! However, if you are between a few eyeglasses frames, you can take a look at our face shape guide (above) to find a shape that fits your face well.

While we do not have virtual try-on for eyeglasses frames; however, we do provide a ‘home trial’ – that is you can fit your frame and lens according to your prescription, and then decide to keep or return the pair within 15 days of receiving them.

Ordering

If you wish to take advantage of your insurance benefits, simply download your order invoice from your order confirmation e-mail, or in My account - Orders, and find your provider’s reimbursement form here.

Alternatively, you can use your insurance benefits - FSA or HSA card, in the same way you would enter your credit card details at the checkout.

Once you make your order, there will be an ‘order status’ in 'My account - My orders'. From when we receive your order, to when your order is dispatched and shipped, you will be notified both in your NextPair account, and in an e-mail.

Yes, using your account to order allows you to track your order at any time, and also records all orders and preferences, for any services, including lifetime warranty, that you may use in the future.

If your order is not yet processed, you can request a ‘refund’ in 'My account – My orders', where we can cancel your order and refund your money. Unfortunately, if your order has already been shipped with a tracking number when you wish to cancel, we cannot cancel the order directly. However, if you receive your NextPair and in any way are not happy, you can request a return, where shipping is also free. 

Payment

If your order is not yet shipped, you can request a ‘refund’ in 'My account – My orders', where we can cancel your order and refund your money. Unfortunately, if your order has already been shipped with a tracking number when you wish to cancel, we cannot cancel the order directly. However, if you receive your NextPair and in any way are not happy, you can request a return, where shipping is also free.

Your details will be saved on the PayPal system, so that if you encounter a problem with your transaction, we are able to trace it.

Definitely, we are not allowed to see the complete card number once you entered your details through PayPal, only the last four digits of the card number.

Once you send a payment online, you will be notified through email from PayPal, which will include all the transaction details.

Once your payment has gone through, your status in 'My account – My orders' will change to ‘Paid’, and your transaction details will be sent to you though e-mail from PayPal.

If there is nothing wrong with the payment it will go through instantly.

We accept Visa, Mastercard, AMEX, Discover and PayPal, and our payment is supported by PayPal. Don't worry if you don't have a PayPal account, making your payment through PayPal just means your transaction is safe while we can only see the last four digits of your card.

Alternatively, you can use your insurance benefits - FSA or HSA card, in the same way you would enter your credit card details.

Returns

In normal circumstances, you will get 100% refund on the paid value of your products (frame and lens). However, if you chose expedite shipping, we will not be able to refund the shipping cost to you as the shipping service paid for has already taken place. Please note that the NextPair return policy does not include brand lenses - Essilor, Transitions, Crizal, Zeiss.

If you upgraded your lens in your order, you can return only the lens without the frame, and get a refund of the amount of price difference for the upgrade. 

If your NextPairs are damaged, it depends on the state of the product whether we can repair them or not. Our professional customer service is happy to help in evaluating a repair plan.

As soon as we receive your returned order, we will refund your order in your NextPair account within 2 business day. The time it then takes for the refund to reach your bank account depends on the payment method. 

If you receive your package and your product is damaged (for example, a broken temple or lens), contact us and our customer service will arrange to send out a new pair.

At NextPair, return shipping is free. If you would like to return your order, simply request a return in 'My accounts - My orders', and expect to receive a prepaid shipping label which you can return though UPS. 

If you would like to return your order, simply request a return in 'My account – My orders', and expect to receive a prepaid shipping label which you can return though UPS. 

You can choose to keep or return your order within 15 days of receiving your shipment. 

Shipping

Once you have made your order, expect to receive it within 10 business days. If you would like to expedite your order, you can upgrade to UPS Priority shipping at the checkout.

If you receive your package and your product is damaged, please contact us and our customer service will sort it out for you.

Standard courier shipment times may be subject to a few days’ fluctuation, especially if there is a national holiday, or natural causes such as bad weather. If this does happen to your order, please contact us and we will do our best to speed up your delivery.

If you haven’t received your package or notice that your tracking number is not updating normally, contact us and we will contact the courier for you. If it is lost, we will send you a new shipment, and all else you can leave to us.

Currently we ship only to the US, Canada, UK, Australia and Mainland China, but we expect to expand to other parts of the world very soon.

You can choose standard shipping or Priority shipping at the checkout.

If you wish to upgrade to Priority shipping, which should arrive within 14 business days, you can do so by paying an additional fee of $19.

Yes, as soon as your shipment is dispatched, you will receive a tracking number via e-mail and in your NextPair account.

Standard shipping is free of cost, which is expected to arrive within 10 business days. If you wish to upgrade to UPS Priority shipping, you can do so by paying an additional fee of $19.